1. Information We Collect

• Contact Information: Name, email address, postal address, phone number (including mobile numbers for SMS communication).
• Demographic Information: Age, gender, and other information you choose to provide.
• Donation and Payment Information: Details necessary to process donations, such as credit card information (handled securely).
• Interaction Information: Information about your interactions with our website, emails, and SMS messages.
• Location Information: Data related to your location, such as IP address or location-based services if you have enabled them.
• Other Information: Any other personal information you provide to us directly or indirectly.

2. How We Collect Information

• Online forms, such as event registrations or donation portals.
• Email, phone, SMS, or postal correspondence.
• Interactions on our website or social media platforms.
• Participation in surveys, campaigns, or events.
• Automated technologies, such as cookies and location-based services (please refer to our Cookie Policy for details).
• Third-party platforms or partners, in accordance with their privacy policies.

3. How We Use Your Information

• To process donations and provide receipts.
• To send updates about our initiatives, events, campaigns, and stories.
• To respond to your inquiries or feedback.
• To communicate via SMS, where consent has been provided, including reminders for abandoned carts.
• To provide location-based services and content.
• To comply with legal obligations or resolve disputes.
• For research, analytics, and service improvement.

4. SMS Communication

• Event reminders or updates.
• Fundraising campaigns.
• Urgent alerts or notifications.
• Abandoned cart reminders, where applicable.

Your Rights Regarding SMS:

• Consent: We will only send SMS communications if you have provided explicit consent.
• Opt-Out: You can opt-out of receiving SMS at any time by replying "STOP" to the message or contacting us directly.

5. Disclosure of Information

• Service providers who assist us in delivering services (e.g., payment processors, email/SMS platforms).
• Third-party partners for marketing, analytics, or service delivery, with your consent.
• Regulatory authorities or law enforcement, if required by law.
• Partners or collaborators, but only with your consent or as required to fulfill our purposes.

6. Data Security

• Secure servers and encryption for online transactions.
• Restricted access to personal information.
• Regular staff training on privacy obligations.

7. Accessing and Correcting Your Information

• Access your personal information held by us.
• Request corrections if your information is inaccurate or outdated.

8. Cookies, Location Tracking, and Online Tracking

9. Changes to This Policy

10. Contact Us